Privacy Policy

Last updated: 2 November 2025

[Your Business Name] (“we”, “us”, “our”) respects your privacy. This policy explains what personal data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

Who we are

Business name:MindOverMatter
Email: [orders@example.com]

What data we collect

• Contact details (name, email, phone)
• Delivery details (address, postcode, country)
• Order information (items, totals, notes)
• Payment status & related identifiers from our payment provider (we do not store full card details)
• Basic website logs/cookies necessary to run the site

How we use your data

• To process and deliver your order
• To send order confirmations and service emails
• To respond to your queries and provide customer support
• To meet legal and accounting obligations

Payment processing

Payments are processed by Stripe. Stripe acts as our payment processor and may process your payment information on our behalf. We don’t store full card details on our servers. See Stripe’s Privacy Policy for more information.

Legal bases for processing

• Contract: processing your order and delivery
• Legal obligation: record keeping and tax
• Legitimate interests: running and improving our business, preventing fraud
• Consent: where required (e.g., optional marketing). You can withdraw consent at any time.

How long we keep your data

We keep order records for up to 6 years to meet legal/accounting requirements, and then securely delete or anonymise them. Emails and customer support messages are kept as long as needed to manage your request.

Sharing your data

We share data only with essential service providers (e.g., payment processors, hosting, delivery/courier services) to fulfil your order. We don’t sell your data.

International transfers

Your data may be processed outside the UK/EEA by our service providers (e.g., Stripe). Where this happens, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

Your rights

• Access your data
• Correct inaccurate data
• Delete your data (where applicable)
• Restrict or object to processing
• Data portability
• Complain to the ICO: ico.org.uk

To exercise your rights, contact us at mindsovermattersforyou@gmail.com.

Cookies

We use essential cookies for cart/session functionality. We currently do not use advertising cookies. You can control cookies in your browser settings.

Contact

Questions about this policy? Email mindsovermattersforyou@gmail.com.